Be the primary point of contact for all matters related to Gainsight, ensuring its optimal performance and functionality
Create and maintain comprehensive documentation for Gainsight configurations, processes, and automations.
Collaborate with cross-functional teams to gather requirements, implement enhancements, and troubleshoot issues within Gainsight.
Partner with non-process and systems stakeholders to manage project intake, scoping, business impact and project timelines
Lead organizational change initiatives including managing multiple large-scale, transformative change readiness programs on an enterprise scale
Act as an entrepreneurial multi-tasker who can be highly efficient while thinking strategically - managing ambiguity, and risk, and changing the direction of projects and strategies
Ensure all projects remain on track, deadline and effective communication on completion back to business stakeholders
Ensure testing & QA of functional and technical requirements across platforms
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