Develop future and repeat business contributing to the profitability of the hotel
Review the Cluster's business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
Understand the competitive market place and implement approaches to ensure the Cluster stays ahead in the local market
Ensure Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
Manage and develop the Cluster Conference and Events Sales Team to ensure career progression and effective succession planning within the hotel and company
Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the Conference and Events Sales Team
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