Clients & Markets - Client Feedback Associate
Key responsibilities
You will work within the Client Feedback function to support the execution of the feedback administrative and operational activities. These activities include:
- Monitor priority accounts activities, completion progress, track action plans and execution status of feedback surveys and interviews
- Coordinate Independent review meetings and share relevant material and information with stakeholders so they can have informed conversations with our clients
- Support the function leader in the regional feedback reviews and collaborate with other team members and business units to collect and compile required information
- Validate and maintain data sets updated and ready for data reporting
- Update relevant marketing materials and process guidelines
- Run a central follow up process across line of services for the different feedback activities within the function
Requirements:
- The candidate will be a highly motivated and a high performing individual with the ability to be flexible and adaptive on a daily basis
Education:
- Bachelor's degree or relevant
Years of experience:
- 2+ years in a proposals role preferably within a professional services environment
- Fluency in spoken and written English and Arabic is essential
- Previous experience in strategy consulting or management consulting is a plus
Knowledge and Skills:
- Strong problem solving and analytical skills
- Excellent communication (verbal and written) skills
- Excellent organisational, time management, quality management, and project management skills with the ability to prioritise workload, work with senior stakeholders and perform under pressure
- Knowledge of the Professional Services Industry
- Strong PowerPoint and/or Google Slides skills, as well as more generally, being proficient in Microsoft office and G-Suite
- Proficiency in Salesforce is an advantage
- Proficiency in PowerBi and Alteryx is an advantage