Operations Executive

Job Title: Operations Executive

Reports to: Senior Operations Manager

Location:You will be required to work from the London office (E2) a minimum of two days a week typically Tuesdays and Thursdays and will have the flexibility to work from home or the office for the remaining three days. Please note that the number of days in the office may increase during busy periods and according to the needs of the business typically from February to May during the Entry Phase.

Purpose of the job:

The Operations Executive oversees the creation and presentation of awardwinning content and digital assets ensuring they meet D&ADs standards. They oversee submission preparation and publication on various platforms such as the D&AD website press releases ceremonies and rankings. Their duties involve verifying entries supervising a team ensuring precision optimising award submissions and innovating operational strategies for future excellence. This role is pivotal in maintaining the smooth operation of D&AD Awards and entry/result processes.

Responsibilities & Duties

Main accountabilities/responsibilities of the role include but are not limited to:

Operations

Oversee and drive operational delivery of credits submitted for the D&AD Awards.

Ensure accurate proofing checks and completeness of all awards credits to present them to a high standard during the results and rankings phase.

Efficiently process all credit modifications with precision.

Support the recruitment of sessional staff to meet project needs.

Lead a seasonal team ensuring they meet targets and deadlines while providing guidance and support to ensure consistent and efficient credit processing.

Generate the D&AD Rankings based on credits and results obtained from D&AD Awards Judging.

Ensure all credit data provided to external sources is accurate. Including the Awards results press releases and ceremony credits.

Oversee the proofing and cross checking of all awards content for D&AD awards events including the ceremony winning entry images videos and credits.

Collaborate with relevant stakeholders to ensure timely and accurate publication of the rankings.

Communicate with external suppliers as needed for project delivery.

Report project risks to management when necessary.

Provide support in managing online judging and live judging when required.

Coordinate the ongoing review and implementation of all awards systems including but not limited to entry judging cataloguing customer service and content collection systems

Support recruitment and training of sessional staff where necessary

Be a point of support for the operations manager supervising and supporting the Production Team when necessary.

Research & Development

Develop and review awards systems including credits collection ranking point system and rankings methodology as well as customer service.

Develop building and implementing technical systems for the launch of awards programs including the preparation and supply of matrices.

Collaborate with the CRM manager to cleanse and enhance the companys data in preparation for future awards cycles.

Examine and enhance the accuracy consistency and currency of the companys data within Salesforce.

Conduct testing of Awards Systems and perform competitor research

Customer Service & Communication

Support queries and confidently and efficiently handle incoming credits/results inquiries.

Ensure excellent yearround communications to our D&AD community.

Provide support with queries and efficiently address incoming Awards inquiries.

Assist international representatives during entry periods to ensure accurate communication of D&AD Awards messaging and operational processes.

General

Provide regular feedback to aid the review and development of all awards products

Develop presentations where necessary to communicate to project teams and management

Represent D&AD at events wherever necessary

Additional administrative tasks as required

Support the wider awards team on ad hoc projects as required

Requirements:

Proven management and research and developmentwork experience.

Experience in operations data management or a similar role.

Strong organisational and multitasking skills to handle multiple tasks effectively.

Excellent attention to detail and accuracy in credit verification and data processing.

Proficiency in using Salesforce or other CRM systems.

Leadership abilities to effectively supervise a temporary team.

Outstanding written and verbal communication skills.

Knowledge of the advertising and design industry is desirable.

As an Operations Executive you will play a pivotal role in maintaining the quality of credits entered during the D&AD Awards cycle and generating the prestigious D&AD Rankings. Your attention to detail and ability to lead a temporary team will ensure the accuracy and integrity of the data used for rankings. During the offseason your collaboration with the CRM manager will be vital in enhancing the companys data and preparing for future awards cycles.

D&AD is committed to diversity equality equity inclusion and respect for all. Providing a work environment in which all employees are treated with fairness respect and dignity and which is free of discrimination victimisation bullying and harassment. At D&AD we are interested in every individual bringing their Whole Self to work and this includes you! Please email to let us know if you need any reasonable adjustments to be made for any part of the recruitment process.

In order to comply with the Prevention of Illegal Working Immigration Asylum and Nationality Act you will need to provide appropriate documentation that proves that you are eligible to work in the UK.

Due to the number of applications we receive we regret that you will not be contacted unless you are shortlisted for an interview. If you have not heard from us within three weeks of the closing date of your application you should assume that you have not been successful on this occasion.

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