Lead and encourage robust and positive interaction with all departments and key stakeholders, i.e. Front Office, Engineering, Food & Beverage teams and all third party suppliers/partners to meet and exceed guest and employee’s satisfaction at all times .
Provide service that is sincere, warm and enthusiastic, ensuring total guests’ satisfaction
Take the time to become familiar with all guests and employee’s and ensure you and the Housekeeping team are committed to service excellence at all times
Lead and encourage an ‘eye for detail’ and promote through mentoring and coaching the same quality within the Housekeeping team
Housekeeping is your business, ‘treat it as such’ by remaining an entrepreneurial and commercially minded leader without compromising the strategic objectives
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