Technician Service Desk
Posted on :
28-11-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Working Location: Mons Belgium
- Security Clearance: NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Minimum 1 year experience in Service Desk Operations within the last 2 years
Knowledge of and experience in NATO environment
Experience in installation maintenance and troubleshooting of MS Windows 10 MS Office Visio MS Project and web browsers (MS Edge Firefox )
Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment
Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN)
Usage of ITSM tools such as BMC Remedy JIRA
Experience in end user support in general
Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
Experience in performing user administration in MS Active Directory and Exchange
DUTIES/ROLE:
Perform enduser support by providing timely and accurate IT Service Desk services such as incident management
Problem escalation remote assistance training and enduser guidance on NU NR and NS network
Proactively monitor the IT Service Desk incident management system act on incidents and alert relevant secondline support in case of performance degradation or downtime
Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct secondline support area and to facilitate a short timetofix period
Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
Perform OnCall level 1 service support either remotely or on site
Performs other duties as may be required
The position includes nights and weekend shifts
Knowledge of and experience in NATO environment
Experience in installation maintenance and troubleshooting of MS Windows 10 MS Office Visio MS Project and web browsers (MS Edge Firefox )
Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment
Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN)
Usage of ITSM tools such as BMC Remedy JIRA
Experience in end user support in general
Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
Experience in performing user administration in MS Active Directory and Exchange
DUTIES/ROLE:
Perform enduser support by providing timely and accurate IT Service Desk services such as incident management
Problem escalation remote assistance training and enduser guidance on NU NR and NS network
Proactively monitor the IT Service Desk incident management system act on incidents and alert relevant secondline support in case of performance degradation or downtime
Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct secondline support area and to facilitate a short timetofix period
Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
Perform OnCall level 1 service support either remotely or on site
Performs other duties as may be required
The position includes nights and weekend shifts
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
