Technician Service Desk
نُشرت في :
28-11-2023
صاحب العمل نشط
1 وظيفة شاغرة
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
- Working Location: Mons Belgium
- Security Clearance: NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Minimum 1 year experience in Service Desk Operations within the last 2 years
Knowledge of and experience in NATO environment
Experience in installation maintenance and troubleshooting of MS Windows 10 MS Office Visio MS Project and web browsers (MS Edge Firefox )
Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment
Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN)
Usage of ITSM tools such as BMC Remedy JIRA
Experience in end user support in general
Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
Experience in performing user administration in MS Active Directory and Exchange
DUTIES/ROLE:
Perform enduser support by providing timely and accurate IT Service Desk services such as incident management
Problem escalation remote assistance training and enduser guidance on NU NR and NS network
Proactively monitor the IT Service Desk incident management system act on incidents and alert relevant secondline support in case of performance degradation or downtime
Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct secondline support area and to facilitate a short timetofix period
Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
Perform OnCall level 1 service support either remotely or on site
Performs other duties as may be required
The position includes nights and weekend shifts
Knowledge of and experience in NATO environment
Experience in installation maintenance and troubleshooting of MS Windows 10 MS Office Visio MS Project and web browsers (MS Edge Firefox )
Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment
Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access Notebooks Remote Access and WLAN)
Usage of ITSM tools such as BMC Remedy JIRA
Experience in end user support in general
Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload
Experience in performing user administration in MS Active Directory and Exchange
DUTIES/ROLE:
Perform enduser support by providing timely and accurate IT Service Desk services such as incident management
Problem escalation remote assistance training and enduser guidance on NU NR and NS network
Proactively monitor the IT Service Desk incident management system act on incidents and alert relevant secondline support in case of performance degradation or downtime
Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct secondline support area and to facilitate a short timetofix period
Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
Perform OnCall level 1 service support either remotely or on site
Performs other duties as may be required
The position includes nights and weekend shifts
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
