Customer Success Executive

Job Title Customer Success Executive

Location IT Park Chandigarh

Summary

Seeking a Customer Success Executive to ensure positive customer experiences build loyalty and foster longterm relationships

Your Roles and Responsibilities

• Manage assigned customer relationships for successful product use retention and satisfaction
  
• Prepare and nurture customers to become product advocates
  
• Help customers achieve their educational goals using our products
  
• Identify and address common customer issues
  
• Advocate customer needs crossdepartmentally
  
• Identify and develop upsell opportunities
  
• Respond to customer queries via email and telephone
  

You Should have

• years of experience as a Technical Account Management in a technology or SaaS solutions company
  
• Strong written and verbal English communication skills
  
• Technocommercial mindset with understanding of various use cases
  
• Graduation with an engineering background preferred
  
• Strong teamwork skills with ability to work independently
  
• Comfortable with night and flexible shifts
  

Qualification

Graduate/Post Graduate in any domain

Compensation

Competitive salary based on qualifications and experience

Bachelor's/Master s degree from a top college/university. Excellent communication and interpersonal skills with the ability to engage and build relationships with diverse stakeholders. Strong problem-solving and negotiation abilities to address customer needs and overcome objections. Self-motivated, goal-oriented, and able to thrive in a target-driven sales environment. Passionate about technology and eager to learn about software solutions and their applications. Ability to work independently as well as collaboratively within a team. Familiarity with CRM software and proficiency in using MS Office or similar productivity tools. Prior experience in sales or customer service roles (internships, part-time jobs, or extracurricular activities) is a plus but not mandatory.