Support Engineer Japan

DESCRIPTION

Background

LiveU is expanding its presence in Japan! This is an exciting opportunity to be part of the company s growth as we set up our local office in Tokyo

LiveU is the number one brand in Japan used by all the leading broadcasters TV networks and top production companies We also have a strategic partnership with NTT Docomo Japan s leading mobile operator which uses LiveU technology as part of its valueadded customer services over its G networks

LiveU

LiveU NTT Docomo LiveU

The position offers tremendous opportunities to grow locally and as part of the global LiveU team in one of LiveU s major growth markets

LiveU is committed to creating a diverse environment and proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion gender identity or expression sexual orientation national origin disability or other characters

LiveU LiveU

LiveU

Job Overview

The Customer Support team provides daily service and technical support for LiveU s customer based in Japan

Team members work in regular daily working hours and oncall shifts during off hours (nights and weekends) communicating with Global T support team and T engineers in LiveU on a daily basis

The support engineers are very well familiar with all LiveU s products on the user level and have a basic understanding of how to troubleshoot issues

LiveU

T/T

LiveU

Key Responsibilities

• Provide outstanding and exceptional customer service
• Deliver prompt and professional solutions for customer inquiries via phone and email
• Resolve product and/or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem
• Provide a wide variety of services related to LiveU s products
• Answer product and service questions
• Maintain documentation of customer inquiries and responses for future reference
• Work closely with numerous stakeholders and departments within the company
• May need to provide support off working hours in special cases
• Operational technical related activities

• LiveU

Requirements

Required Skills

• years of customer support experience in hardware an advantage for softwarebased tech companies
• Technical education or background
• Proficiency in Japanese (native level verbal and writing) and English (intermediate level writing mainly)
• Ability to work evening and weekend shifts
• Excellent communication and presentation skills
• Team Player

• IT

Remote Work

Yes

Employment Type

Permanent