Patient Care Coordinator

Job Title: PCC - Ortho Oncology Account Manager: Ashley- TR#: 162293 PCC for ProvNE Ortho Oncology. They've been looking for the right fit for months and haven't been able to fill it. This is definitely a personality hire in addition to having the basic skills to do the job. MUST be mature and empathetic and ideally have a connection or passion for this specialty. Some candidates have not worked out because the patient population is overwhelming to them. Day to day responsibilities Answering phones & directing calls Scheduling appointments Entering patient demographic info Taking co-pays Insurance authorizations Referral information. A lot of phone work. Only doctor who does this between Mayo Clinic and Seattle so people are coming from a long way away to see them. Lots of out of state referrals Must haves Ability to learn new computer programs. Tech savvy. Prior scheduling experience These are trauma providers, so need to think about what happens next. Being able to see ahead and know if this procedure is happening today, that means we'll need a follow up in 2 weeks for example. Nice to haves EPIC is nice to have Maturity and empathetic. Able to read patients and handle with care. Big team lots of providers and being able to work well with lots of different personalities. Have a connection to the specialty Required years of experience 2 years PSR/PCC experience is sweet spot, but open to someone with less if they're an awesome fit Location of work 820 S McClellan Suite 300 Hours a week/shift M-F 8:30-5 sort of flexible on start time, but need to be able to stay til 5 M-F Contract type Temp-to-hire or direct hire Interview process Teams Onsite shadow which will happen on a Tuesday or Thursday so they can meet the surgeon