US Customer Service Representative - Remote

This is a remote position

Think Global Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center We are a truly people s company and we are on a mission to reinvent professional HomeBased Working and build the Workplace of the Future!

We are looking for English speaking Talents from the United States to work with us on a Premium Contact Center project within the US market

• You are the second line of technical contact for members and must make each contact exceptional
  
• Represent our clients services in a professional membercentric manner
  
• Provide timely response to members requests
  
• Gather information to determine issue and follow appropriate course of action
  
• Manage the relationship for inbound member calls
  
• Respond and interact with members during challenging times
  
• Document within and navigate multiple internal computer systems while providing exceptional quality
  
• Demonstrate empathy actively listen and effectively communicate with members
  
• Document key information clearly and concisely on customer account and our clients software system regarding information provided received or action taken
  
• Comply with all applicable compliance regulations (ie HIPAA) organizational policies and procedures
  
• Identify opportunities for improved member experience and provide feedback with member service improvement recommendations
  

• We are looking for you in case you have
  

• Contact Center Technical support (Inbound/Outbound) or other Inbound/Outbound Customer Service Experience in Call Centers (yrs)
  
• Flexible availability (min hr/week) 
  
• Strong user level of Computing Skills having experience in giving more technical support
  
• You strive for excellence and find your happiness in helping others
  
• English from the United States is your mother tongue
  
• College or University Degree is an advantage
  

What we need from you
Internet

• Broadband internet connection
  
• Ethernet based LAN connection
  

Hardware Requirements

• Processor Ghz upwards (bit preferable)
  
• RAM GB RAM upwards
  
• Available Storage Gb minimum
  
• Preferred Resolution x
  

Operating System

• Microsoft Windows upwards