Worklife Consultant

Who we are

Founded in WPO is the largest independent provider of holistic wellbeing solutions Through our customized programs and comprehensive global network of credentialed providers and professionals we support individuals to become healthier happier and more productive both personally and professionally Trusted by % of Fortune companies we deliver high quality care digitally and inperson to over million individuals across organizations in more than countries and territories At WPO you will be joining a team that is committed to improving employee wellbeing around the world

Current opportunity Worklife Consultant

Location Chesapeake VA 

Onsite/Hybrid/Remote hybrid in office days a week

Shifts multiple fulltime available

What you will do

Worklife Consultants will be working in a call center environment (HYBRID POSITION) and be our Military members first point of contact when they are looking for day to day assistance You will be required to work in a fastpaced environment and are expected to maintain high quality top customer service and practice WPOs core values

Your main tasks will be to assess our member s needs asking targeted questions and providing resources and referrals in their community Common topics of research include various child care daily living elder care legal/financial referrals

In addition to completing telephonic intakes and research & referrals the consultant may be asked to participate in additional tasks

Responsibilities

Intakes/Consultations
All consultants are required to receive incoming calls to determine a client s needs and document needed resources to be researched

       Demonstrate highquality customer service through use of empathy and active listening to guide conversations

       Obtain required demographic information

       Ensure all entries are complete and accurate in multiple case management systems

Research & Referrals
All consultants are required to complete cases that produce appropriate community resources based on the client s need

       Meet deadlines to ensure timeliness of research

       Produce grammatically correct and errorfree cover letters and referrals

       Ensure all resources are inputted into case management systems correctly

       Maintain communication with clients through quality assurance procedures

Qualifications/Skills

To excel in this role you will need the following qualifications and skills

       Must be US Citizen

       Bachelor s degree

       Strong English verbal and written communication skills

       Ability to multitask

       Time management

       Professionalism and customer service experience

What we offer

At Workplace Options we don t just deliver wellbeing services to our clients we champion wellbeing for our own employees as well Examples of our benefits and commitment to employee wellbeing include

       K

       Paid sick leave

       PTO

       Prevailing wages

       Flexible scheduling options