صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيلم يكشف
لم يتم الكشف عن الراتب
1 وظيفة شاغرة
Who we are
Founded in WPO is the largest independent provider of holistic wellbeing solutions Through our customized programs and comprehensive global network of credentialed providers and professionals we support individuals to become healthier happier and more productive both personally and professionally Trusted by % of Fortune companies we deliver high quality care digitally and inperson to over million individuals across organizations in more than countries and territories At WPO you will be joining a team that is committed to improving employee wellbeing around the world
Current opportunity Worklife Consultant
Location Chesapeake VA 
Onsite/Hybrid/Remote hybrid in office days a week
Shifts multiple fulltime available
 
What you will do
Worklife Consultants will be working in a call center environment (HYBRID POSITION) and be our Military members first point of contact when they are looking for day to day assistance You will be required to work in a fastpaced environment and are expected to maintain high quality top customer service and practice WPOs core values
Your main tasks will be to assess our member s needs asking targeted questions and providing resources and referrals in their community Common topics of research include various child care daily living elder care legal/financial referrals
In addition to completing telephonic intakes and research & referrals the consultant may be asked to participate in additional tasks
Responsibilities
Intakes/Consultations
All consultants are required to receive incoming calls to determine a client s needs and document needed resources to be researched
       Demonstrate highquality customer service through use of empathy and active listening to guide conversations
       Obtain required demographic information
       Ensure all entries are complete and accurate in multiple case management systems
Research & Referrals
All consultants are required to complete cases that produce appropriate community resources based on the client s need
       Meet deadlines to ensure timeliness of research
       Produce grammatically correct and errorfree cover letters and referrals
       Ensure all resources are inputted into case management systems correctly
       Maintain communication with clients through quality assurance procedures
Qualifications/Skills
To excel in this role you will need the following qualifications and skills
       Must be US Citizen
       Bachelor s degree
       Strong English verbal and written communication skills
       Ability to multitask
       Time management
       Professionalism and customer service experience
What we offer
At Workplace Options we don t just deliver wellbeing services to our clients we champion wellbeing for our own employees as well Examples of our benefits and commitment to employee wellbeing include
       K
       Paid sick leave
       PTO
       Prevailing wages
       Flexible scheduling options
دوام كامل