Business Relationship Officer

We are now actively looking for a dynamic and enthusiastic individual to join our fabulous Credit Union client as their new Business Relationship Officer as they expand their membership across Merseyside.

This is a great opportunity to join them as part of a financial co-operative that exists for the benefit of its members who live, work or study in the Knowsley, Liverpool, Sefton, St. Helens, Wirral, Halton and Warrington Boroughs of Merseyside.

Joining them you will be joining a Credit Union that is owned and controlled by its members with a mission is to provide quality inclusive savings, loans and relevant products for all their members throughout their lives.

Sound like something you would like to be part of? If the answer is YES then we want to hear from you!

Take a look at the information below and if you would like to discuss further please forward a full CV along with availability to interview/start and salary expectations for immediate feedback and a confidential chat.

WHATS IN IT FOR YOU?

Besides joining a fabulous team in a great work environment and newly refurbished offices, you will also benefit from the following package.

Location: Huyton, Liverpool.

Salary Band 23,000 - 25,000 Negotiable depending upon experience

Pension: Credit union will make an 8% contribution of your salary into the designated pension fund. As this is the government minimum for employees and employers, you do not need to make any contributions, they pay it for you. However, they would encourage you to make additional contributions for your future pension, no matter how small. As a credit union the financial stability and security for their members and employees is of significant importance.

Enhanced holiday entitlement over and above the statutory minimum of 25 days plus bank holidays

Plus a holiday scheme which provides for the buying and selling of holidays up to 5 additional days.

Enhanced Arrangements/Payments

• 35hrs per week Mon-Fri 8:30 4pm
  
• Extra day off for your birthday
  
• 100 per year uniform allowance
  
• Christmas reward payment (currently 200)
  
• Access to an Employee Assistance Programme which offers independent support to any employee if they need counselling or help with difficult issues. In addition the scheme also provides additional benefits such as cashback on any costs for dental, optical or chiropody - up to 800 per year.
  
• Free Parking
  
• Death in Service payment of 2 x salary
  
• Death in Service insurance of 20k
  
• Flexible working arrangements in line with the Work Life Balance Policy
  
• Enhanced sick pay arrangements subject to qualifying criteria
  
• Insurance cover for critical illness
  

Business Relationship Officer "We are looking for an opportunist, the one who seeks out new possibilities and explores options which will support the success of the credit union

Working with the development team, you will be looking to support the ongoing success and growth by identifying alternative channels and sourcing new opportunities to grow the membership.

About You

You easily establish and build great relationships with stakeholders.

You have drive, energy, and determination to get Credit Unions products and services out to as many people as possible, including payroll partners.

You are a champion for the business, an advocate for our products and services.

You are creative in your approach and demonstrate tenacity in getting in front of the right people.

You demonstrate great verbal and written communication skills along with a confident and engaging presentation style.

Knowledge, Skills, and Experience

Strong communication skills

Excellent Telephone manner

Strong attention to detail

Able to deliver to deadlines

Able to locate development opportunities within the local area

Experience in driving positive change and embracing new opportunities.

Experience in sales preferred but not essential

Excellent problem-solving skills

Demonstrated knowledge of fundamental principles and processes of payroll management within an organisation.

Demonstrated commitment to continuous learning, including a proactive attitude towards understanding and adhering to Credit Union policies, high standards, and the ever-evolving landscape of regulatory guidelines and constraints.

Able to represent the credit union externally and act as a company ambassador

Highly developed planning and organisation skills

Proficient in Microsoft Office, with a strong emphasis on Excel.

Demonstrated ability to quickly learn and effectively utilise new IT software and tools

Excellent problem-solving skills

Highly developed planning and organisation skills

Key Behaviours

As a Business Relationship Officer at the Credit Union, you play a vital role in promoting collaboration and teamwork.

Your ability to develop effective relationships with fellow team members creates a sense of unity and consideration.

Engaging with the local community is at the heart of your work, as you recognize the importance of community involvement and the value the credit union brings.

Working closely with colleagues, you contribute to the community spirit and make a positive impact.

Understanding the needs of our members is central to your role.

With a deep understanding of their requirements, you provide exceptional customer service and seize opportunities to maximise the credit unions potential.

Your proactive approach allows you to anticipate challenges and find effective solutions.

You take personal responsibility, going above and beyond to deliver positive outcomes for our members.

By investigating issues and delving into situations, you ensure the right solutions are implemented.

Passion for success drives you in your role.

You have a firm belief in the credit unions policies, procedures, and goals, and you actively challenge existing ways of working.

Your suggestions and alternatives contribute to continual improvement and better customer outcomes. Flexibility is second nature to you, as you embrace diverse perspectives and support change initiatives that benefit our members, colleagues, and the credit union as a whole.

With a results-oriented mindset, you set high standards, consistently delivering quality work and meeting objectives.

Your attention to detail and time management skills ensure work is completed accurately and on time.

By embodying these key behaviours, you exemplify the qualities of a successful Business Relationship Officer.

Your dedication to collaboration, community, member understanding, initiative, passion, adaptability, and results contribute to the growth and success of the credit union.

Key Activities / Responsibilities of the role

Business development activities

Represent the credit union at business wide forums or undertake formal presentation or speaker opportunities as required.

Ensuring the interests of the credit union are effectively represented and to keep aware of all relevant developments.

To support the delivery of "pop-up" branches across the common bond area.

Distribution of marketing materials as required, using a variety of forums and channels such as social media, to support the business development objectives.

To take the lead on any local business and community initiatives to secure increased membership.

To engage with any potential payroll partners to ensure they are committed and buy into the service provided.

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