Service Coordinator
Posted on :
22-11-2023
Employer Active
1 Vacancy
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Job Description
Were looking for a Service Coordinator for our client Hawks & Company!
Hawks & Company is a customercentric supplier of HVAC services With a combined years industry experience we are driven every day to provide operational savings to our clients through our varied service lines Hawks & Company provides a full spectrum of technical services that enhance the overall health of a building We look at the complete facility and take the time to understand its sequence of operations
Hawks & Companys commercial Service Coordinators are responsible for professionally receiving incoming service calls dispatching service technicians for these calls and supporting Hawks & Companys customers Service Coordinators also schedule dispatch and order materials for Hawks & Companys preventive maintenance customers
Hawks & Companys Service Coordinators also prepare invoice proofs for all time and material work orders and present them for review and processing In this role you will develop longterm relationships with our customers our technicians and our employees
Working closely with our other Service Coordinators you will receive incoming calls from our customers and accurately generate work orders in our operations software for these requests You will then schedule that work with our technicians based on the urgency of the request and the availability of our team You will also receive calls from our technicians for various reasons and process that information accordingly
On a regular basis you will generate invoice proofs based on completed time and material work orders This will include verifying all information is correct and accurate and consolidating the technician comments into a brief summary Upon approval of the proof you will process the invoice and have it delivered either through the mail or electronically
Other Responsibilities
- Take immediate action to resolve any client issues
- Daily debrief & close out of calls
- Anticipate and mitigate conflicts before it effects the clients experience
- Call clients to confirm all appointments and schedule as necessary
- Ensure the accurate capture data entry and maintenance of client information
- Be a great teammate
- Build relationships with our clients
- Be entrepreneurial everyday
- Customer service experience
- Experience with appointment scheduling
- Ability to work independently and with a team
- Excellent written and verbal communication skills
- Organizational skills and attention to detail
- Ability to work in a fastpaced environment
- Ability to build relationships with clients
- Active listening and client care skills
- Basic geographic knowledge of the NJ and PA area
- Basic office software and hardware skills
- Ability to learn and navigate new software
TOCGRP is proud to provide equalopportunity employment to all employees and applicants without regard to race creed color religion national origin citizenship ancestry age veteran status disability pregnancy marital status genetic information or any other categories protected by federal state or local law
Customer service experience Experience with appointment scheduling Ability to work independently and with a team Excellent written and verbal communication skills Organizational skills and attention to detail Ability to work in a fast-paced environment Ability to build relationships with clients Active listening and client care skills Basic geographic knowledge of the NJ and PA area Basic office software and hardware skills Ability to learn and navigate new software
Employment Type
Full Time
Key Skills
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