Senior Administrative Coordinator

1. Develop the telesales database of potential clients in the region through directory searches, cold calling, references from existing clients, old customers, non-active customers, etc.
2. Responsible for cold calling customers in the telemarketing database and quality leads for sales teams for new customer additions
3. Generate business from abandoned/lost customers by maintaining regular contact with them and updating them on new products/services; Forward such leads to the sales teams
4. Generate and maximize the sales leads by regularly calling existing customers for potential cross-sell opportunities and forward such leads to the sales teams
5. Ensure lead conversion by fixing of meetings, customer visits, proposals, etc.
6. Provide after-sales support to clients post sign-up by making courtesy calls, tracking sales & service for the initial 3 months, resolving issues, etc; Serve as a single point of contact for the customer during the initial 3 months.
7. Maximize the productivity in terms of an Average number of leads/FTE, lead conversion, revenue/FTE, etc.

1. Must have a minimum of 1 year of experience in Telemarketing.
2. Female candidates are most preferred.
3. Must be a Graduate.
4. Should be from Mumbai and Mumbai Suburban areas.
5. Must have excellent communication skills and fluency in English.

Skills : telemarketing,excellent communication skills and fluency in english,telesales,cold calling,generate leads