Duty Manager for a BRAND NEW luxury studio

pstrongDuty Managerfor a BRAND NEW luxurystudio onstrongstrongKensington High StreetstrongppstrongCompetitive SalarystrongbrppstrongAbout usbrstrongppStudio FIX is a new luxury fitness studio occupying stft of Kensington High Street Across three studios Studio FIX offer Yoga Barre Lagree Megaformer Boxing Lift and HIIT classes as well as fully stocked changing rooms a coffee and juice lounge and is fully wheelchair accessible ppstrongWhat are we looking forstrongppOur Front of House Team and Front of House Supervisor are the first point of contact for everyone through our door offering first class customer service ensuring studio standards are maintained and supporting the management and teaching team ppWere looking for a reliable proactive driven and professional individual who is passionate about customer service and appreciates the positive impact a good interaction can have on someones day Working for a start up is a constantly evolving environment so being able to adapt to change and be selfsufficient is key as well as the confidence to work innovatively and bring new ideas forward The successful candidate will need to be a confident decision maker who remains calm under pressure and thrives in busy environments! brppstrongAbout the rolestrongppOversee front of house and coffee lounge staff to ensure top tier customer service and smooth running of the studio operations ppAssisted by General Manager implement and create staff training Create customer service protocols for client meet and greet class check in and overall health and safety systems ppOverall management of the staff rota ensuring shifts and holidays are covered at all times Supported by General Manager ppPlay a key role in the management and operations of the studio Work closely alongside the General Manager acting as second in their absence The ability to make informed decisions is key ppBe a responsible key holder and where required openclose the studio ensuring health and safety report is completed alarms are onoff and door settings are secure ppProactive approach to sales of memberships and block bookings shop stock and smoothies ppSupport management by ensuring studio standards remain Instagram ready ppSupport management by ensuring lounge is neat and welcoming shop and back bar are fully stocked and ensure stock take and ordering is reported to management on a weekly basis brbrTo attend all required health and safety training courses as instructed by General Manager brppConfident communicator with excellent written and spoken English proficient in Microsoft Excel Word and Outlook ppExperience in hospitality or leisure is desirable preferably in a premium facilityppThis is an exciting opportunity for someone who is looking to grow and progress their career within the fitness industry with a great team for an exciting luxury fitness companyif this is you then APPLY NOWp