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You will be updated with latest job alerts via email0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
This is a remote position.
As a Customer Service Representative in the travel industry, your role is vital in providing exceptional service to travelers before, during, and after their journeys. Your responsibilities include:
1. Client Assistance:
- Respond to inquiries and assist clients via phone, email, or in-person.
- Provide information on travel options, destinations, pricing, and booking procedures.
2. Reservation Support:
- Assist clients in making reservations for flights, accommodations, car rentals, and tours.
- Confirm bookings, issue tickets, and send travel itineraries.
3. Itinerary Changes and Modifications:
- Help clients with itinerary changes, flight rebooking, and cancellations.
- Ensure that changes are made efficiently and in accordance with travel policies.
4. Travel Documentation:
- Verify that clients have the necessary travel documents, such as passports and visas.
- Provide guidance on entry requirements and travel regulations.
5. Problem Resolution:
- Address and resolve travel-related issues, including flight delays, lost luggage, or other disruptions.
- Coordinate with airlines and other service providers to find solutions.
6. Travel Insurance:
- Explain the importance of travel insurance and assist clients in purchasing suitable coverage.
7. Billing and Payments:
- Handle financial transactions, process payments, and provide billing information.
- Assist with invoicing and refunds when necessary.
8. Special Requests:
- Manage special requests such as dietary restrictions, seat preferences, and accessibility accommodations.
- Ensure clients' specific needs are communicated to service providers.
9. Post-Travel Feedback:
- Collect feedback from clients after their trips to evaluate their experience.
- Use feedback to improve services and address any issues.
10. Stay Informed:
- Stay up-to-date with airline schedules, travel advisories, and industry trends.
- Provide clients with accurate and timely information.
Qualifications:
- High school diploma or equivalent; a degree in tourism or related field is a plus.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using booking systems and travel reservation software.
- Multitasking and organizational skills to handle multiple client inquiries simultaneously.
- Patience and composure when dealing with stressed or frustrated clients.
- Knowledge of travel regulations and visa requirements is beneficial.
- Previous experience in customer service, especially in the travel industry, is advantageous.
A Customer Service Representative in the travel sector plays a crucial role in ensuring travelers have a smooth and enjoyable experience, addressing their needs, and resolving any issues that may arise during their journey.
Full Time