Customer Service Sales Coordinator

Evac is the world s leading provider of integrated water and waste management systems, as well as corrosion-protection systems, for the marine, offshore, and building industries. Our cutting-edge solutions and services have been helping leading global players in these industries to significantly reduce their environmental footprint for more than 40 years. Evac is an Equal Opportunity Employer committed to diversity and inclusion.

SUMMARY

This position will prepare quotes and process customer orders; review customer order terms and conditions; review contractual documents for potential risk factors; perform to the requirements of the customer order prior to order entry to ensure that the requirements are acceptable and adequately defined; and resolve any conflicts that exist between the proposal and customer order.

RESPONSIBILITIES

• Enter orders and process paperwork in the company business computing system, including order acknowledgement, picking/packing slips, shipping documents, and invoicing. Ensure that all contractual documents are organized and filed.
• Coordinate with sales, planning/production, engineering, quality, shipping and other disciplines to facilitate timely delivery. Submit deliverable data as required by customer order.
• Correspond as necessary with customer as to order status, problem resolution, engineering concerns or other contractual issues.
• Provide assistance and back-up to other company customer order quoting/entry/processing personnel as required. Assist and back-up Sales as requested.
• Develop, prepare and present sales, production and other reports.
• Regularly review and analyze report data, business computing system operation, procedures, etc. and suggest improvements for optimal effect regarding customer satisfaction and benefit to the company.

QUALIFICATIONS

• Must be a U.S. citizen.
• High School Diploma or GED required. Associates degree preferred.
• 2+ years customer service experience in a make to order manufacturing environment.
• Proficient using ERP/MRP systems.
• Excel spreadsheet & Power Point experience - Intermediate level computer skills.
• Experience handling government contracts and ITAR regulations is a plus.

SKILLS/ATTRIBUTES

• Exceptional analytical, planning, and time management skills.
• Ability to work independently as well as collaboratively.
• Detail oriented; organized; able to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills; team player; ability to effectively communicate and coordinate between internal customers and with external customers.
• Excellent verbal and written communication skills.
• Self-motivated and directed.