Manager Customer Success
Manager Customer Success
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As the Manager of Customer Success you will lead and develop a newlyformed Customer Success team ensuring customers achieve their desired outcomes with an awardwinning Online Booking and Property Management Systems. Your role is essential in driving customer satisfaction retention and growth across key accounts in both the AU and US markets. You will foster strong relationships with clients manage highperforming teams and contribute to the company s overall success.
Key Responsibilities:
- Lead coach and develop the Customer Success Account Manager team across US and Australia.
- Optimize existing processes and customer success initiatives.
- Develop and implement customer success strategies aligned with company goals.
- Manage customer retention and proactively improve retention metrics.
- Identify upselling and crossselling opportunities for products and services.
- Drive product workshops and webinars to increase product uptake.
- Flexibility in working hours to provide service across AU and US clients.
Requirements
Benefits
3-5 years of experience managing customer-facing teams in SaaS organizations. 5 years of experience partnering with large corporate accounts with a proven track record of success. Demonstrated experience in managing C-Suite customers. Proven record of optimizing processes and enhancing customer success initiatives. Excellent interpersonal ss for developing and maintaining client relationships. Strong organizational and planning ss, with the ability to manage competing priorities and meet deadlines. Pion for delivering a positive customer experience.
Education
Bachelor s degree in Business Administration, Marketing, or a related field. (
Employment Type
Full Time
