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You will be updated with latest job alerts via emailJob Desc:
Sr ServiceNow CMDB Engineer
Location: Scottsdale, AZ , SFO CA, Chicago IL, New York NY (hybrid)
*Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.
Preferred Qualifications
Prior experience with ServiceNow CMDB, Discovery, and Service Mapping
CM2 Comprehensive (CM2-C) or higher-level certification
ITIL Foundations or higher-level certification
Prior Financial Services and/or FinTech industry experience
Overall, Purpose
This position is chartered with the strategic and operational identification, creation, and maintenance of configuration item data within the enterprise configuration management database (CMDB). This role will be responsible for ensuring the integrity and accuracy of the organization's infrastructure configuration data on an ongoing basis by designing, communicating, and continually improving policies, processes, and compliance standards as necessary.
Essential Functions
Define and manage the scope of configuration items (CIs) to be identified and controlled, ensure agreement on naming conventions, and establish configuration item baselines
Maintain the overall integrity and accuracy of the CMDB including CI status information, central libraries, tools, common codes, and data
Identify, accept, and record the receipt of new and updated CIs to be maintained in the CMDB and the relationships between them
Verify changes to CI data are documented in an approved record and that the CMDB is updated once a change is implemented
Evaluate and approve discovered CI data for accuracy and update discovery tools with new or updated CI data as needed
Schedule and execute ongoing CMDB reconciliations and analyses to ensure CI data integrity and accuracy against discovery data and physical asset inventories; document any resulting corrective actions
Assist with internal/external audit and regulatory compliance activities related to Configuration Management and the CMDB
Design, develop, and produce reports on CMDB data, including management reports, impact analysis reports, and configuration status reports
Support, propose and design the integration points with other key processes including Change Management, Incident and Problem Management, Infrastructure and Network Administration, etc.
Monitor and measure Configuration Management process performance against defined KPIs and metrics
Support the company's commitment to protect the integrity and confidentiality of systems and data
Minimum Qualifications
Education and/or experience typically obtained through the completion of a Bachelor's degree Management Information Systems, Computer Science or related fields.
5 or more years' experience in Configuration Management, IT Service Management, Systems Administration, or related fields
3 or more years' experience in managing configuration items and an enterprise CMDB in a high security environment
Experience implementing and maintaining a multi-source CMDB
Basic knowledge of common IT platforms and technologies (i.e., Windows, Linux, Virtualization, Networking, Telecom, leading Business Applications)
Proven experience in managing configuration items and an enterprise CMDB in a high security environment
Skillset and/or knowledge of leading CMDB, discovery, and IT Service Management toolsets
Understanding of common audit, compliance, and regulatory standards related to Configuration Management and CIs
Ability to work effectively as part of a team and communicate risk as it relates to the business.
Proven analytical skills, ability to prioritize multiple projects and ability to work with minimal supervision are required.
Strong oral and written communication skills, effective data analysis skills, and demonstrated ability to work collectively in planning and implementing change.
Willingness to learn new technologies and maintain industry knowledge
Full Time