You ensure the management of the quality of service of the customer's solutions and provide the deliverables defined contractually (dashboard, Operational Guide, etc.).
You assess the risks in order to anticipate them and set up action plans to improve the quality of service. In the event of a malfunction, you ensure that the various teams do their utmost to return to normal as quickly as possible and keep the customer informed of the progress of the resolution.
Thanks to your knowledge of the client's issues, you play an advisory role and you contribute to the development of additional turnover.
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