Customer Happiness Team Lead
Posted on :
13-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2144164
- Lead and motivate a team of customer support representatives to deliver excellent service.
- Resolve customer inquiries, issues, and complaints promptly and professionally.
- Monitor team performance metrics and implement improvements to enhance service levels.
- Collaborate with cross-functional teams to streamline processes and enhance the customer experience.
- Escalate complex issues and provide recommendations for resolution.
- Build strong relationships with customers and act as their advocate.
- Collaborate with cross-functional teams to streamline customer support process and improve workflow.
- Identify opportunities to automate or improve existing systems and procedures to enhance team efficiency and productivity.
Employment Type
Full Time
Department / Functional Area
Key Skills
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