Ensuring client requirements are met by actively soliciting, identifying, and responding to customer questions and assisting with issue resolution which may involve one or more of the following:
Providing users with workarounds
Troubleshooting or debugging with developers
Proposing SQL fixes to database tables
Identifying ESUs or liaising with Oracle for bug fixes
Follow Navisite Managed Services consulting methods and processes
Working collaboratively and build relationships with other consultants, customer staff, and third-party consultants
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