Community Engager
Posted on :
04-05-2023
Employer Active
1 Vacancy
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Job Description
Responsibilities:
• Engagement: actively engage/converse with existing or new potential customers.
• Re-engagement: actively keep the conversation going with existing or new potential customers.
• Seeding: monitor and select relevant or trending conversations online, and seed the brand into the discussion.
• Reporting & helping develop internal processes
• Develop monthly reports on customer satisfaction, engagement rates, response time, escalation issues, etc.
• Help the Head of Community Management with collating and consistently updating brand FAQ documents.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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