Customer Service Rep

This is a remote

We are searching for a polite, Customer Service Professional to work closely with Fortune 500 Companies to provide outstanding service to their customers by answering questions, handling complaints, and troubleshooting problems with their products and The CSP may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each They will listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient To be a successful Customer Service Professional, you should be customer-focused, detail-oriented, and You should be polite, reliable, knowledgeable, and

Job Responsibilities and Duties:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and

Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as

Building lasting relationships with clients and other call center team members based on trust and

Utilizing software, databases, scripts, and tools

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer

Making sales or recommendations for products or services that may better suit client

Taking part in training and other learning opportunities to expand knowledge of the company and

Adhering to all company policies and

Pay

$ - $ per hour

Job type

• Independent Contractor
  

*

Shift

You create your own schedule

Work location

• Remote in the United States except in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and
  

Apply method

To proceed with your application, please register here:Virtual Call Center Application | Cognito Forms

To learn more about BPP Services LLC Virtual Call Center click here: The Virtual Staffing Hub

Job Type: Contract

Pay: $ - $ per hour

Benefits:

• Flexible schedule
  
• On-the-job training
  
• Work from home
  

Experience level:

• 1 year
  

Shift:

• Day shift
  
• Evening shift
  
• Morning shift
  
• Night shift
  

Work setting:

• Remote
  

Work Location: Remote