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This is a remote
We are searching for a polite, Customer Service Professional to work closely with Fortune 500 Companies to provide outstanding service to their customers by answering questions, handling complaints, and troubleshooting problems with their products and The CSP may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each They will listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient To be a successful Customer Service Professional, you should be customer-focused, detail-oriented, and You should be polite, reliable, knowledgeable, and
Job Responsibilities and Duties:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as
Building lasting relationships with clients and other call center team members based on trust and
Utilizing software, databases, scripts, and tools
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer
Making sales or recommendations for products or services that may better suit client
Taking part in training and other learning opportunities to expand knowledge of the company and
Adhering to all company policies and
Pay
$ - $ per hour
Job type
*
Shift
You create your own schedule
Work location
Apply method
To proceed with your application, please register here:Virtual Call Center Application | Cognito Forms
To learn more about BPP Services LLC Virtual Call Center click here: The Virtual Staffing Hub
Job Type: Contract
Pay: $ - $ per hour
Benefits:
Experience level:
Shift:
Work setting:
Work Location: Remote
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