Help Desk Support Technician
Posted on :
14-12-2022
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Jobs by Experience
5+ years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
14-12-2022
Job Description
Title:Help Desk Support Technician
Location: Atlanta, GA
Note: This is a Hybrid opportunity.
Job Description
The Service Help Desk Support Tech possesses extensive knowledge of installing, configuring, and troubleshooting hardware, software, and server operating systems. This position requires the individual to work both independently and collaboratively with other members of the IT field personnel and City users.
The successful candidate is expected to follow through on issues and incidents to resolutions with accurate recording of information, data and remediation details and they are a fundamental part of this job s responsibilities.
Responsibilities:
- Respond to incoming help desk calls and emails from users and provide real-time senior-level support.
- Troubleshoot Windows 10 operating systems.
- Troubleshoot server 2016 with various roles.
- Assist in network support and administration functions.
- Install, configure and maintain network printers.
- Assist in the configuration of ShoreTel system.
- Assist in performing the daily backups on all network / system equipment and performing restores as required.
- Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools, and imaging software;
- User account administration including setup, rights, email distribution and security groups
- Remote troubleshooting with remote management software.
Qualifications and Requirements
- Bachelor s degree Required
- A+, N+ Certifications
- Experience working as a system admin or similar position
- Experience working as a service desk tech or like position
- Experience with troubleshooting Windows 2016 Servers
- Configuration, management, and troubleshooting skills for routers, switches, and firewalls
About Us
Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 3 times (Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, In c. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cosign, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on In c. 5000 fastest growing companies in the USA.
Bachelor s degree Required Experience working as a system admin or similar position Experience with troubleshooting Windows 2016 Servers
Employment Type
Full Time
Key Skills
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