Support and Training
Posted on :
12-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
12-07-2024
Job Description
Title: Support and Training
Duration: 12 months
Client: Commonwealth of PA
Location: Harrisburg PA
Note: The position is primarily remote. If required to work onsite the contractor will be provided with office space.
The applicant is the center of our universe.
Job Description:
- Provide PIERS help desk support by responding to inquiries via phone and email
- Provide initial and ongoing training to PIERS endusers inperson and online
- Provide initial and ongoing training to immunization program staff
- Serve as a liaison and contact for onboarding provider clinics
- Develop training tools and guides for all PIERS end users
- Update training materials and presentations as new IIS functionality is implemented or modified
- Identify PIERS website needs and create content to address them
- Post updated PIERS training materials and links to website as necessary
- Respond to end user inquiries regarding training and onboarding
- Conduct posttraining outreach to end users to provide them with needed materials and to facilitate a seamless transition to PIERS
- Conduct posttraining surveys
- Consistently treat end users stakeholders and coworkers with dignity and respect
- Create and maintain a work environment that is welcoming and respectful of diversity
- Assist with other related tasks and duties as necessary
- Travel to inperson trainings as necessary
The contractor will be required to:
- Complete weekly timesheet reporting in PeopleFluent/VectorVMS by COB Friday.
- Provide weekly personal status reporting by COB Friday submitted on SharePoint.
- Schedule project status meetings with both the Division Director and bureau leadership as required.
CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS
- Effectively and efficiently provide help desk support and diagnose end user issues
- Ability to learn quickly and become proficient with using a new computer system
- Design plan and present training on complex technical material to a wide variety of audiences
- Develop and write effective training and promotional materials
- Use distance training methods including conference call and webinar tools
- Develop specific goals and plans to prioritize organize and accomplish work
- Establish shortterm and longterm objectives and specify the strategies to achieve them
- Proficiency in Microsoft Office Suite including Access Excel Power Point and Word
- Document the status of projects
- Use phone email fax and messaging to communicate
- Communicate effectively in writing orally electronically and inperson
- Work independently and as a part of a team
" If you are: bright motivated skilled a differencemaker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multitask communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why you think you are a fit. "
About Us:
TriForce is one of the fastest growing companies in the Philadelphia region receiving the award 5 times and 3 times(Ranked #) on Inc. 5000 fastest growing companies in the USA. TriForce Consulting Services Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software application solutions such as knowledge management systems business intelligence data analysis database support and maintenance data warehouse implementation and support systems architecture and systems integration for our clients. Our technical competencies are in Java.NET SharePoint PHP Business Intelligence (Cog nos Data Warehouse) mobile applications platforms (iPhone iPad Android Blackberry) and various other technologies. We also specialize in providing resources to manage infrastructure projects. TriForce is one of the fastest growing companies in the Philadelphia region receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.
Effectively and efficiently provide help desk support and diagnose end user issues Ability to quickly learn and become proficient with using a new computer system Design, plan, and present trainings on complex technical material to a wide variety of audiences Develop and write effective training and promotional materials Use distance training methods including conference call and webinar tools Develop specific goals and plans to prioritize, organize, and accomplish work Establish short-term and long-term objectives and specify the strategies to achieve them Proficiency in Microsoft Office Suite, including Access, Excel, Power Point and Word Document the status of projects Use phone, email, fax, and messaging to communicate Communicate effectively in writing, orally, electronically and in-person Work independently and as a part of a team
Employment Type
Full Time
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