Customer Support Representative
Posted on :
11-10-2022
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Job Description
Responsibilities:
1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
4. Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
5. Works under close supervision to answer questions regarding company products and services.
6. Directs callers to appropriate resources
7. Escalates complex questions to more senior representatives
1. Provides assistance to customers during all phases of the inventory process.
2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
3. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
4. Prepares and enters required client information/requests into department's database to document customer interaction and resolution.
5. Works under close supervision to answer questions regarding company products and services.
6. Directs callers to appropriate resources
7. Escalates complex questions to more senior representatives
Qualifications
1. HS Diploma and College background required.
2. Light IT background preferred.
3. Prior customer service experience a must.
4. Excellent communications skills.
5. Computer literate; exposure to Windows environment.
6. Worked remote previously preferred
7. Spanish helpful
8. Flexible availability (especially weekends) a plus
Employment Type
Full Time
Key Skills
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