Implementation Manager

SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.

We are looking for an Implementation Manager who will join our Professional Services team to manage the implementation processes of our product. The ideal candidate holds a solid understanding of IT Service Management concepts/ ITIL certifications, practical experience designing and implementing ITIL assessments and procedures, and solid project management skills.

What will you be doing:

• Leading customers, through the implementation process with a primary focus on off-site implementations (via scheduled sessions using web conferencing).
• Understanding the business processes, application environment, and customers requirements.
• Managing client expectations and internal deadlines to ensure timely and successful implementations.
• Providing technical consultation to cross-functional teams through extensive product knowledge.
• You will be maintaining technical proficiency through self-training.

Requirements :

• 3+ years of experience in Implementing software/ Saas products.
• Strong written and verbal communication skills in English and Spanish (advantage).
• Thorough understanding of IT Service Management and ITIL best practices.
• Experience developing CMDB solutions, including a definition of CIs.
• An advanced understanding of IT/Networking concepts such as Microsoft client and server operating systems, Microsoft SQL Server, Active Directory, LDAP, and network management (TCP/IP, DHCP, DNS, firewalls).
• Ability to create and deliver presentations to all business levels.
• A team player that provides guidance and leadership to the customer and SysAid teams.
• Bachelors or master s degree in Computer Science or a related field- n advantage, ITIL Foundation Certificate.

Remote Work :

Yes

Employment Type :

Full-time