Dutch Customer Service Agent - Energy

Are you a people person and like helping others than this position is for you! We can offer you a position in an ambitious, energetic and people driven company in which you are able to help customers with their questions. All of this is possible in the beautiful city of Valencia in Spain. So you are not only able to start a new job but also experience the abroad adventure! Live in the birthplace of paella and experience all that the city has to offer.

Tasks

For one of the biggest Energy suppliers in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through phone, chat or email. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.

The customer care agent will handle the entire part of customer service, from A to Z, to both current and potential new customers:

• To handle all the incoming questions and requests via telephone, e-mail and /or chat regarding:
• invoicing and the dunning process
• payments (incl. dropping procedure of customers, payments plans, deferred payments and when to cancel costs
• tariff changes (incl. proposing a product change or a discount)
• To treat complains
• To do retention
• To increase clients satisfaction while building and maintaining
• good and long-term customer relationships
• To handle move requests

Requirements

• Native Dutch + English
• Experience with CRM systems & MS Office
• Strong communication skills (oral and written)
• Good logical and analytical thinking

Benefits

• Paid training
• Fun, people-oriented call center
• Market-based basic salary
• Growth opportunities
• Relocation package available

Location: Valencia (Spain)

Working hours:

• Monday Friday : from 09h00 till 19h00
• Satudary : From 09h00 till 17h30 (only e-mail)

WFH There are remote options available but always in consultation with the company. Training is always on site, but afterwards the company is open to discuss WFH. How much days depends on performance, attitude and the project (and manager).