Customer Service Specialist Join The Banking Revolution
Customer Service Specialist Join The Banking Revolution
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Job Description
Job Title: Customer Service Specialist Join the Banking Revolution!
Location: Madrid Spain
Language Requirements: German (C1C2 level) English (B2 level)
Start dateASAP
About Us:
Cross Border Talents is partnering with a prestigious BPO company that has been a trailblazer in the financial services sector for over 40 years. With a presence in 88 countries and a workforce exceeding 420000 we are on a mission to build a multilingual team of investment specialists. If youre ready to elevate your career within one of Europes leading digital banking programs we want to hear from you!
Your Role:
As a Customer Service Specialist youll engage with highprofile clients of a leading digital bank in Europe. Youll provide expert savings advice and introduce them to innovative banking products that promise high returns. Your mission Deliver an exceptional customer experience through various communication channels including calls emails WhatsApp and chat.
Key Responsibilities:
- ist bank customers with inquiries related to account management access issues transfers and more.
- Manage backoffice tasks including email and WhatsApp correspondence.
- Promote a range of innovative banking products tailored to client needs.
- Ensure compliance with internal and external regulations regarding product transparency and client protection.
- Report and follow up on any anomalies that arise during client interactions.
- Meet quality standards and sales targets set by the organization.
Who You Are:
- Educational Background: A degree in Business Administration Mathematics Law or a related field is highly valued.
- Tech Savvy: Proficient in MS Office (Excel Word PowerPoint Access).
- Linguistic Proficiency: Fluent in German (C1C2 level) and English (B2 level).
What Youll Bring:
- A customeroriented mindset with strong empathy and active listening ss.
- Excellent verbal and written communication abilities.
- ytical ss and the ability to learn autonomously.
- Strong commercial awareness and social ss for engaging with clients.
- Problemsolving capabilities and a proactive approach.
- Team player mentality with a resultsdriven focus.
- Ability to work under pressure plan and organize effectively.
- Adaptability to changing environments and technologies.
Experience:
- Previous experience in banking is a plus but not mandatory.
What We Offer:
- Work Hours: 38.5 hours per week with a schedule from 2:00 p.m. to 10:00 p.m. (two days off per week and two weekends off per month).
- Contract Type: Indefinite contract for ility and growth.
- Referral Program: Bring a friend and earn a bonus of up to 2000EUR depending on the market/project.
- Competitive Salary: 20730 EUR gross/year.
- Vacation Days: Enjoy 32 calendar days of annual leave.
- Career Growth: Real possibilities for advancement within the worlds largest service provider.
Ready to embark on this exciting journey
Join us at Cross Border Talents and become part of a thriving international team dedicated to excellence in customer service! Submit your CV today and lets shape the future of digital banking together!
Remote Work :
No
Employment Type
Full Time
