Service Support Engineer (m/f/d) Microscopy SSD EMEA

Currently, we are seeking a Service Support Engineer (m/f/d) Microscopy SSD EMEA, who would like to work in an international customer-centric environment, helping us understand customer issues quickly and fix their problems

Tasks

• In your role as Service Support Engineer (m/f/d) Microscopy SSD EMEA, you are responsible for the remote product support (hardware, software, installation) for assigned microscopy routine/advanced and high-end product portfolio. Target group are all external & internal customers and Olympus Service Partners
• You take over the remote support by using the available support tools
• You are responsible for in-house & on-site service for the assigned advanced and high-end product portfolio
• Furthermore, you take over the service engineering for the assigned product portfolio (development of training concepts, monitoring of the service license status, monitoring & development of service concepts, providing of TSC service documentation)
• You perform service training courses regarding hardware & software content

Requirements

• You have successfully completed professional technical education in the area of mechanics or electronics
• Preferably, you have successfully completed a Bachelor/Master degree in biomedical, electronics, mechanical or similar engineering
• You have several years with optical measurement & monitoring equipment, experience in microscopy is preferred
• You have several years experience within customer support (remote & on-site)
• Good user-level knowledge of MS O365 completes your profile
• You can demonstrate excellent communication skills across all levels of the organization and with external customers, including in English
• Your strengths include a very good PC hardware and software knowledge, a high quality awareness and a self-dependent working style
• You enjoy traveling up to 30%

Your competencies

The interview will be competence based and the following competencies will be assessed:

• Strategic leadership
• Customer responsibility
• Drive for results
• Collaboration
• Contextual awareness
• Development of self and others

Benefits

• Flexible working hours
• A comprehensive company pension scheme
• Regular training courses
• Health care and medical check-ups
• Payments towards an employee savings plan
• 30 days of holiday time each year

About Evident

The Scientific SpiritAt Evident, we are guided by the scientific spirit innovation and exploration are at the heart of what we do. Discover what sets us apart.

Customer-Focused Solutions

Evident supplies advanced solutions that help make the world safer and healthier. Committed to developing new technologies and delivering world-class customer service, our responsibility goes beyond manufacturing products we are pioneers. With a rich history, we support our customers with solutions that give them the information they need to do their work, whether it s researching new medical breakthroughs or inspecting infrastructure to help ensure the safety of society. Through researching and developing advanced technologies, we create leading-edge products used in numerous applications, including clinical and life science research, quality control and assessment, nondestructive testing (NDT), precision measurement and analysis, and environment and natural resources.

We strive to exceed expectations by listening to our customers while anticipating future challenges to offer solutions optimized for your needs.