Sales Analyst

Description :

Job Role and Responsibility

Process timely onboarding of NetApp partners following the laid down business guidelines.

Process partner competency forms by validating partner training status.

Provide timely, accurate, and detailed responses to both internal and external customer inquiries via ServiceNow or email, in a professional manner and manage escalations as appropriate.

Provide support to inside sales and sales team in processing MAF/Cert letters.

Prepare and present reports/data providing insight into the progression and improvements of the owned processes.

Assist with process documentation review and maintenance as needed for all processes.

Project Management for enhancement projects and monitor service requests with vendor.

Cross train the team and support and seek support on tasks with high volumes.

Work with cross functional teams to ensure accuracy and timeliness of all partners enquiries.

Work with various stakeholders to align operational processes with program goals and business requirements, e.g., work on assigned data standardization and cleansing tasks as needed.

Requirements :

5+ years of experience in customer support on email or any customer experience management role

Bachelor s degree is a must.

Exceptional communicator, both written and oral.

Strong MS Excel and Power Point skills and ability to learn systems/tools quickly with little or no guidance.

Highly trusted individual who maintains and expects high standards for self and team.

Comfortable working effectively with cross-functional teams and building necessary business relationships.

Prior user experience of ServiceNow, SAP, Salesforce is a plus.

A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction.

Flexible to working in shifts and extended working hours per business requirements.

Strong work ethic and sense of responsibitiles

Note Mandate : Experience of ServiceNow, SAP, Salesforce .

MS Excel and Power Point skills and ability to learn systems/tools quickly with little or no guidance.