Hr Operations Senior Coordinator

Responsibilities:

• Create new hardware tickets for L4+ new hires
• Create and update SAP IDs for SSFL in liaison with SAP System Master Data team
• Deliver all other services (e.g. terminations, LOA, bank changes…etc.) at the defined SLAs/KPIs and drive operational efficiency and continuous improvement fully for Egypt and SSFL
• Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
• Identify service delivery and process improvement opportunities in the assigned process.
• Audit on all day-to-day transactions to ensure data accuracy basis supporting documents
• Enhance data integrity on MyHR through periodic audits and cross-checking against inputs from other systems.
• Develop action plan upon audit findings & ensure 100% implementation by due date
• Generate monthly HRA Scorecard report
• Act as SPOC with payroll team to ensure governmental increases are applied to all employees in Egypt BU
• Act as SPOC with TR during focal point cycle to ensure salary changes are captured correctly for all employees and to reflect all pay element changes on myHR