Support the team in the operational conversion of P&O (HR) strategic objectives.
Provide support and specific advice in the implementation of processes and standards for all P&O (HR) Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training.
Support the identification and planning of services P&O (HR) Services will provide.
Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts.
Perform user administration tasks (e.g. access management).
Track service requests and troubleshoots and analyze error messages and questions.
Support periodic cost and efficiency analyses to support productivity objectives and support personnel cost budgeting process and control.
Support evaluation of the services / processes / continuous improvement in scope.
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