IT Technical Writer

Role: IT Technical Writer

Location: Columbus, OH (Remote)

Duration: Long term

Direct client

Consultant can work remotely.

Technical Writer will be responsible for writing/revising user and product documentation, updating Medicaid policies/procedures, and preparing metrics for Information Technology Services (ITS). This position will function as a member of the ITS team.

Responsibilities:

Work with ITS team to write user and/or product documentation

Conduct documentation review with business stakeholders and ITS team

Lead effort to update or create ITS policies/procedures

Develop PowerPoint slides, graphs/charts, and Visio/workflow documents as assigned

Perform other Technical Writer duties as assigned

Responsibilities:

Create and update all user and product documentation assigned by ITS

Participate in assigned ITS projects from requirements gathering through implementation

Understand the projects from business perspectives and acquire thorough application/system hands-on knowledge, especially from system end users' perspectives

Conduct documentation review with business stakeholders and ITS team to ensure the documents are user friendly and easy to navigate

Assist with coordinating, facilitating and/or developing agenda and minutes for ITS meetings as required

REQUIRED Skill Sets:

7+ years relevant experience in Technical Writing

2+ years Information Technology experience

Experience working on large scale projects with multiple stakeholders in both business and technical projects

4+ years' experience using Visio, PowerPoint, Word and Excel

Ability to establish priorities & follow through on projects, paying close attention to detail with minimal supervision.

Effective communication, presentation, & organizational skills.

Effective team player in a fast paced and quick delivery environment.

Required Education: BS/BA degree or combination of education & experience.

DESIRED Skill Sets:

Demonstrate effective leadership, analytical and problem-solving skills

Ability to work independently, as well as part of a team

Establish facts and draw valid conclusions

Recognize patterns and opportunities for improvement throughout the entire organization

Ability to discern critical from minor problems and innovate new solutions

Skills :