DAS-Service Desk 1 / SD1
DAS-Service Desk 1 / SD1
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Job Description
Work From Home: 100% Remote
Years of Relevant Experience:
3 + Years of Experience in Call Center Support
1 Year of experience in Help Desk technical Support
Preferred Education:
4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
Job Description:
- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
- Escalate problems in accordance with defined procedures.
- Assist users through problem solving steps.
- Use technical databases to research problems and talk with co-workers to research problem and find solution.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
- Communicate accurate and useful status updates.
- Manage and report time spent on all work activities.
- Follow quality standards.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
Mandatory skills:
Microsoft O365, ability to type 40+ WPM, excellent time management
Experience with ServiceNow, Salesforce or similar ticketing system.
Qualifying questions:
Are you able to provide access to a computer as well as a consistent internet connection?
Are you able to work from home without distraction?
Employment Type
Full Time
