Key responsibilities:
1. Customer Management: Addressing the queries of customers or partner hotels over calls & emails and providing the required support
2. Booking Management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the customers
3. Escalations Management: Resolving any customer grievances and managing the escalations promptly & appropriately to win back the trust of the customers
4. Support Services: Providing support in other functions as per the need such as onboarding the partner hotels to MiStay platform, providing research & analysis support to product, marketing, business development & other teams as required to drive growth
Requirements
1. Excellent communication skills with a strong ability to empathize with people
2. Passion for operations and customer management
3. Undergrad freshers with preferable management
4. Proficiency in Hindi and English
Benefits
Health Insurance
5 working days
Who can apply 1. Excellent communication skills with a strong ability to empathize with people 2. Passion for operations and customer management 3. Undergrad freshers with preferably management Skill(s) required Client RelationshipEnglish Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)