Front Desk/Receptionist

We have a full-time opening for a Spanish bilingual receptionist at our Carmichael location. Our ideal candidate has experience with scheduling classes, customer service experience with a desire to go above and beyond customers expectation, as well as experience using Word and Excel.

• Cover phones and emails
  
• Greets and services members in a friendly and professional manner
  
• Pre-qualify leads and set appointments
  
• Schedule classes and manage instructor schedule to ensure no schedule conflicts.
  
• Follow up calls on AHA reservations to ensure customer complete registration.
  
• Marketing support as needed.
  
• Review, call, track, assign and manage all leads.
  
• Maintains revenue by recording and updating financial information, recording and collecting patient charges.
  
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  
• Maintains operations by following policies and procedures; reporting needed changes.
  
• Capture customer Live scan images and complete transmission.
  
• Basic computer/typing skills and demonstrated ability to utilize MS Office programs. Ability to use online, web-based technology to submit payroll time-card, course related training documents and for regular communication.
  
• Access to phone, internet and email.
  
• Flexible schedule available - opportunities available during the day, evening or weekends.
  
• Ability to provide accurate information or assistance to students, staff, and faculty in a timely and courteous manner.
  
• Ability to listen actively and demonstrate understanding. Knowledge of current developments in related fields of specialization.
  
• Ability to deal in a professional and courteous manner with a variety of individuals.
  
• Oral and written skills to convey information accurately, thoroughly, and in a manner easily understood by students, staff and faculty.
  
  

Requirements

• High School Diploma or equivalent (GED)
  
• Current Driver s License
  
• Basic computer/typing skills and demonstrated ability to utilize MS Office programs
  

Benefits

• Health insurance
  
• 401K/403b
  
• Flexible Spending Account
  
• Dependent Care FSA
  
• Dental insurance.
  
• Vision insurance.