Collections Specialist w/ native level of German

Do you have an interest in business and finance? Do you have great communication skills? If you are a native German speaker that fit this description then we have an exciting opportunity for you.

Our client is the leading company in providing work-space solutions, both physically and online. They provide work-space for thousand of the most successful entrepreneurs and multinational companies all over the world. From small startups to large international companies, our client s service provides the best workplace accommodation suited to their needs. You would be joining an international hub centrally in Barcelona in an American company with lots of growth opportunities.

Tasks

• Actively collect payments from customers with unpaid invoices
• Answer account queries
• Take responsibility for resolving disputes, ensuring that concerns are actioned correctly
• Decide on the correct action when negotiating payments and settlement offers
• Manage customers who are resistant by remaining polite, honest and firm
• Complete any administrative tasks as required for the efficient running of the team
• Deliver a consistent and professional level of service at all times

Requirements

• Proven experience in a service or phone-based role
• Excellent customer service skills including clear communication, fast responses, quick thinking
• Strong persuasion and problem-solving skills
• Self-starter who can work with direction but little supervision
• Working knowledge of Microsoft Office Suite, including Excel and Outlook
• Previous experience in collecting payments is a plus
• Previous experience in dealing with customers in a B2B environment is a plus

Benefits

• Permanent Contract
• Restaurant voucher card (1320 per year)
• Optional private medical insurance at an advantageous company rate
• 23 vacation days pro-rated to your start date + Spanish public holidays
• Birthday day free
• Annual Personal time off and paid medical time
• Opportunity to work in a multinational and diverse environment with a variety of over 30 nationalities
• Growth Opportunities within a Global company with 3,500 locations in 120 countries
• Fun and central work environment with a leisure room with table tennis, table football and much more to enjoy with your colleagues!