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You will be updated with latest job alerts via emailTitle: Office365 Engineer
Location: MARYSVILLE (CALIFORNIA)
Day one onsite
Job Description:
Manage Office365 environment at L2, L3, L4 level and must know exchange servers and their roles
Must have Migration EXO experience
Must have working experience of retention and deletion policies
Must have working experience of tagging
Must have worked on Archival policies EXO online
Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
Troubleshoot OS, Network, and storage related issues
Working Experience of different type of connectors available in exchange/Office 365
Working Experience of O365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory
Must know different licenses in Office 365 and different type of admin groups.
Must know kind of available recipients in O365. Good understanding of SSO with O365, including ADFS
Sound knowledge of email client like Microsoft Outlook, MS Teams and OWA
Experience in DLP policies, Transport Rules and online Archive and provide solution or recommendation on improvements
Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity, Address service availability issues within the organizational span of control
Manage services using the supplier, and the client implemented ITIL processes and practices
To adhere to quality standards, regulatory requirements, and company policies
To provide support for on-call escalations and doing incident & problem management
To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives
To participate or contribute to the business in the creation of proposals to drive Service improvement plans
Knowledge of Lotus Note/Domino is plus
Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus
Minimal job requirement
Overall experience 8-10 year 4 to 5 years managing a large scale O365 hybrid environment
A Master's degree and Microsoft Certification a plus
Previous Microsoft Office 365 administration and troubleshooting experience is required
Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server's administration, of TCP/IP (OS, firewalls configuration)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment
Full Time