Office365 Engineer

Title: Office365 Engineer

Location: MARYSVILLE (CALIFORNIA)

Day one onsite

Job Description:

Manage Office365 environment at L2, L3, L4 level and must know exchange servers and their roles

Must have Migration EXO experience

Must have working experience of retention and deletion policies

Must have working experience of tagging

Must have worked on Archival policies EXO online

Working Experience in the mail flow in detail for Exchange/O365 hybrid environment

Troubleshoot OS, Network, and storage related issues

Working Experience of different type of connectors available in exchange/Office 365

Working Experience of O365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory

Must know different licenses in Office 365 and different type of admin groups.

Must know kind of available recipients in O365. Good understanding of SSO with O365, including ADFS

Sound knowledge of email client like Microsoft Outlook, MS Teams and OWA

Experience in DLP policies, Transport Rules and online Archive and provide solution or recommendation on improvements

Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity, Address service availability issues within the organizational span of control

Manage services using the supplier, and the client implemented ITIL processes and practices

To adhere to quality standards, regulatory requirements, and company policies

To provide support for on-call escalations and doing incident & problem management

To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

To participate or contribute to the business in the creation of proposals to drive Service improvement plans

Knowledge of Lotus Note/Domino is plus

Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus

Minimal job requirement

Overall experience 8-10 year 4 to 5 years managing a large scale O365 hybrid environment

A Master's degree and Microsoft Certification a plus

Previous Microsoft Office 365 administration and troubleshooting experience is required

Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server's administration, of TCP/IP (OS, firewalls configuration)

Ability to quickly learn, understand and explain technical information

Ability and desire to take ownership of client issues through resolution

Excellent time management skills

Ability to work in a fast-paced environment