Technical Support Representative II

Summary:

We are looking for someone who will be a subject matter expert to seller anchor tools and processes pertaining to buyside sellers and cross functional partners, includes creating and maintaining training resources and updating workflows.

Responsibilities:

• Core responsibility is technical troubleshooting; addressing sellers inquires across a broad spectrum of seller tools, including triaging bugs on behalf of sellers to Global Product Leads, Program Managers, and Engineering
• Support the Technical Services team to deliver insightful, actionable feedback to enhance products and processes.
• Drive performance accountability to ensure Service Level Agreements (SLAs) are consistently met or exceeded.
• Identify opportunities for new or improved scalable, efficient and accurate workflows.

Skills/ Education/ Experience:

• Success in technical troubleshooting, execution, multi-tasking and delegating.
• Stakeholder management skills.
• Ability to clearly articulate problems and recognize clear solutions.
• Problem solving and analytical skills with a high degree of analytical rigor.
• Flexibility to work across time zones in a fast-changing environment.

Skills :