ociate Application Support yst

Job Summary: The ociate Application Support yst will be responsible for providing technical support for our business applications ensuring their optimal performance and availability. This role involves troubleing application issues isting in the implementation of new features and collaborating with various teams to enhance application functionality.

Key Responsibilities:

• Application Support: Monitor maintain and trouble application issues to ensure smooth and efficient operation. Respond to and resolve userreported problems and system errors.
• Incident Management: Investigate and diagnose applicationrelated incidents. Doent issues and solutions in a knowledge base for future reference.
• User istance: Provide technical support to endusers including answering questions resolving issues and guiding users through application functionalities.
• System Monitoring: Regularly review system performance metrics and logs to proactively identify and address potential issues.
• Doentation: Create and maintain technical doentation including user guides troubleing steps and system configurations.
• Collaboration: Work closely with other IT teams such as developers and infrastructure teams to resolve complex issues and support application updates and enhancements.
• Testing: ist in the testing of new application features and updates to ensure they meet quality standards before deployment.
• Training: Provide training and support to endusers on new applications and updates as needed.

Qualifications:

• Education: Bachelors degree in Computer Science Information Technology or a related field or equivalent experience.
• Experience: 12 years of experience in application support IT support or a related role is preferred.
• Technical Ss: Basic understanding of application support and troubleing. Familiarity with database queries and scripting languages is a plus.
• ProblemSolving: Strong ytical and problemsolving ss with the ability to diagnose and resolve technical issues efficiently.
• Communication: Excellent verbal and written communication ss with the ability to explain technical concepts to nontechnical users.
• Attention to Detail: Strong attention to detail with the ability to manage multiple tasks and prioritize effectively.

Benefits:

• Competitive salary and performancebased bonuses
• Comprehensive health dental and vision insurance
• Retirement plan with company match
• Paid time off and holidays
• Professional development opportunities