Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailHand-On Excel and Reporting with SLA Matrix, Excel Formulas
Service Level Matrcies
Reporting Analytics Consultant- ITIL Certified Pref
Open for TP/FTE Both. Day 1 Onsite Location Normal IL.
Roles and responsibilities:
To create reports / download the reports from Service Now.
Audit the incident and task request on daily basis and update in the tracker and send it to your reporting manager. You need to audit minimum 30 tickets/task per Day without fail.
Audit accuracy is very important because based on your tracker HCL team leads address to their team member.
To understand KPI/PI metrics for all the teams
Sending all the daily operational report to internal HCL teams and connect with all team leads in ops call to get the inputs required.
Preparing weekly deck and support internal teams by providing additional data points.
Supporting Monthly operational pack preparation
Coordinate with internal team/team leads to get the data as and when you need.
To maintain all the records in safe mode and provide to management whenever approached.
You must know all the excel formula and prepare a report independently based on management requirement.
Create a reporting process manual and maintain the same with amendments if done.
Complete all compulsory training on time and show willingness to learn any additional technology as applicable.
Full Time