Scrum Master-ITSM

• Certified Scrum Master. SAFe Agile working experience
• End to end Agile ceremonies execution
• Closely working with Product owners and Business analyst to groom the backlog items requirements and analysis
• Preparing Status report, Sprint Closure, Burn down, and Planning summary report
• Must have Complete PI Based agile execution knowledge
• Apply ITSM Functional knowledge skills in product functional requirements discussions along with product owners, Knowledge about ServiceNow ITSM, ITAM Is must
• Project Management, Stakeholders Management, Communication, Reports
• One or more Agile certifications: CSM, PMI ACP, ICAgile .PMP, or similar detailed knowledge of formal project management processes.
• 8 years of experience, as an Analyst, Scrum Master, Project Manager or Developer
• At least 2+ years of hands-on experience as a Scrum Master, Kanban, or Agile coach working with technical teams developing software solutions.
• Must have ITSM Functional knowledge

Total 8+ years of experience

• Accountable for end-to-end planning of one or more projects. Lead and negotiate scope, schedule, budget, risks, deployments and communications for programs and initiatives.
• As Scrum Master, coaches multiple teams through the software development life cycle using Agile, Scrum, and Lean practices and works cross-functionally throughout the company to ensure projects are developed and deployed with quality and timely delivery into our production systems.
• As a change agent, discovers opportunities for process, technology, product and organizational improvements, pilots on a small scale, shares learnings with peers and managers, socializes change and negotiates improvements on a larger scale. Implements checklists, templates and systems to improve coordination across all our projects.
• Asks thoughtful questions to help our customers, product owners, and product managers to maximize ROI and meet company objectives.
• As a change agent, discovers opportunities for Automation and other Process Improvements, then socializes and initiates improvements.
• Proactively identifies and anticipates barriers. Assertively and creatively removes obstacles that slow down or prevent programs from delivering against project objectives.
• Champions and proactively inspires the adoption of key engineering excellence practices including Reflection, Learning, Code Review, Continuous Integration, and Automation.
• Takes initiative to create and grow our learning community and acts as an Agile and Leadership Champion within the organization, shaping Agile practices within their respective function.
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise. Coaches others to improve technical and leadership capability, and to increase teamwork.
• Implement Visa PMM required project gates and artifacts. In parallel, partner to improve our internal tools and processes with an agile mindset.
• Assists Sr. Director in budget development and management of the project budget for area of responsibility to within defined target
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