Dutch Customer Servi....
Dutch Customer Service Agent
Posted on :
28-10-2022
Employer Active
1 Vacancy
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Job Description
Your role
For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.
In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.
Tasks
Phone
Inbound communication all questions from existing clients:
Financial questions
Final invoice
Collection
Online services
Meter readings
Moving/cancellations
Mutations
Making calculations
Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; (link removed)>
Cancellations
Outbound communication
Further follow up of the clients case, obtaining additional information or providing solution based on the case
Call back the client in case of request for additional information.
Via mail
Via app:
Live chat
Call me Back
Social Media
Twitter
Facebook
Facebook Messenger
Requierements
Native Dutch
PC skills (experience with working with computer systems)
Very good written skills (good structure, extended vocabulary)
Good logical and analytical thinking
Our offer
Paid training
Fun, people-oriented call center
Market-based basic salary
Growth opportunities
Location
Valencia (Spain)
PLEASE SEND YOR CV TO:
For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.
In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.
Tasks
Phone
Inbound communication all questions from existing clients:
Financial questions
Final invoice
Collection
Online services
Meter readings
Moving/cancellations
Mutations
Making calculations
Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; (link removed)>
Cancellations
Outbound communication
Further follow up of the clients case, obtaining additional information or providing solution based on the case
Call back the client in case of request for additional information.
Via mail
Via app:
Live chat
Call me Back
Social Media
Facebook Messenger
Requierements
Native Dutch
PC skills (experience with working with computer systems)
Very good written skills (good structure, extended vocabulary)
Good logical and analytical thinking
Our offer
Paid training
Fun, people-oriented call center
Market-based basic salary
Growth opportunities
Location
Valencia (Spain)
PLEASE SEND YOR CV TO:
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Key Skills
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