Customer Service Representative with Norwegian and high level of English

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailormade to the needs ofourdiverse markets. We focus on customer service sales and technical support solutions for clients worldwide.

CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Our Client

Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products trusted and relied upon by consumers worldwide. Beyond their portfolio of wellknown brands they are also continuously recognised for their top results in sustainability social responsibility diversity and innovation. We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver firstclass service to our customers.

We Care: Passionate about Customer Support with a drive to achieve and exceed targets to achieve a highquality level of consumer service.

Were Curious: Proactive approach to problemsolving and a can do attitude.

We Achieve Together: Strong teamwork ethic contributing to personal and team targets/SLA while working on personnel targets.

Tasks

What will you be doing

• Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
• You can put yourself in our customers shoes analyze their problems and offer them individual solutions
• Offering an omnichannel service to our consumers via telephone email chat and social media
• Developing a sound understanding of the products and services offered by our client
• Embrace our company values and act as a brand ambassador

Requirements

What skills & experience will you bring to us

• A fluent level of Norwegian with exceptional grammar and spelling skills
• High level of English (Both written and spoken)
• A genuine passion for delivering outstanding customer service
• Ability to deal with sensitive calls with empathy
• Strong administrative skills with a keen eye for detail
• A professional outlook and proactive approach to problem solving

Benefits

What do we offer

• Start date: July 29th
• Contract:Temporary 6 months (1month probation period)
• Part time: (20 hours/week)
• Working days/Hours: Monday to Friday 10am 2pm
• Salary: 9.23077 euros per year
• Bonus: Top performance incentives
• Knowledge Bonus: 150/ month after the second month
• Retention Bonus: 700 after 3 months and 300 after 6 months.
• Holidays: 2 accrued per calendar month
• Paid bank holidays 1 extra day in lieu
• Hybrid work model: 3 days per month from office / training / rest from home
• Training: Monday to Friday 10am 2pm
• Office location: Barcelona (La Sagrera)

Other Benefits:

• DKV dental insurance
• Bestinclass people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a highgrowth environment
• Employee Assistance Program Free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Option to signup for Discounted Private Health Insurance
• Referral Program Bring a friend and get a referral bonus
• Access to LinkedIn specialised training & courses

Ready to Make a Difference

• Showcase your talent: Share your CV highlighting achievements and responsibilities.
• Be you: No need for photos age marital status or gender.
• Our process: Submit CV then email phone screening and video interview.

Were excited to meet you!

#wecare#wearecurious#weachievetogether